Remote Assistance - Assistance
How often have you wanted to help someone with their computer, or show them how to do something? You can do that with what is already built into Windows XP and Vista.
There are numerous programs you can buy or get for free that allows remote connections. Many have more options and special activities that can be accomplished by using these software programs. The trouble with these is that both computers need identical software installed, or at least a server program on one and a viewer program on the other. If the person you are trying to help is not experienced in installing and setting up such a program, the process can become difficult. And if it is only a one or two time connection, would it be really economical to purchase a dedicated program and go through the entire setup process?
So what we are talking about here is the procedure of remote assistance using what is already built into your Windows XP or Vista program. Note: You must have Windows Live Messenger installed and operational to use XP/Vista Remote Assistance.
Remote Assistance Settings - Windows XP
The first thing that must be done is set each of the computers to accept Remote Assistance calls. This should be done on both computers.
Press Win Key + Pause - Click on the Remote tab to bring up this window.
These two boxes should be checked for easy operation.
If you have Windows Home you will only have the top box labeled #1. Then you would have to complete the settings by clicking on the Advanced button.
Pressing the Advanced button brings up this box. It should be checked as shown.
If you desire to limit the amount of time your computer can be controlled by remote, simply select a time from the drop down list in the bottom section.
Close the boxes by clicking OK. Your computer should now be set up to conduct remote assistance.
Remote Assistance Connection
Windows Live Messenger is used to initiate and accept Remote Assistance.
Click on Live Messenger's menu button shown by the red arrow.
Follow the three steps in the picture to request remote assistance.
The person you are requesting assistance from will receive a message that you are requesting their assistance. Once they click on Accept, the two computers will connect together.
It takes a few seconds for the computers to syncronize over the net and you will see their screen appear.
A self explanatory menu bar will appear across the top of the helper's screen, the first button being Request Control. Once acceptance is granted it is just the same as sitting at the other person's keyboard and monitor. You will be able to run their computer and programs as if you were sitting at their computer.
Both of you will be able to see the screen and mouse movements, allowing a live demonstration of any techniques you would like to show or learn.
Pressing Esc will instantly cancel remote control any time, should you feel the person is not doing what you wish to your computer.
Remote Assistance Settings - Vista
Pressing Win Key + Pause will bring up a window with one of the items being Remote Assistance.
Just follow the steps and it will be almost the same as XP except Vista will require you to use passwords. Remaing steps for using Messenger to connect are the same.
Remote Assistance Communication
It is very awkward to communicate by typed message when using remote assistance. It works, but takes away from the operation.
It is much better, and recommended to use a headset and call/talk by voice to each other. This way you have voice contact to explain or ask questions about the actions you are doing.
An alternate method is to use Skype for the voice communication. A headset is still recommended. By using Skype, it is a separate independant program and your communications line is kept open should you accidently close or disrupt Messenger. This also allows you to talk each other through the setup procedure to ensure you both have the correct settings.
(January, 2008)
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